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(Created page with "Things to note: ::*All aSIST tools receive the same data. Therefore, if there is an issue with one tool there is likely to be issues with the others. ::*All aSIST containers...") |
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= Key Facts = | |||
Things to note: | Things to note: | ||
::* | ::*aSIST runs on the 'acumen back-end'. Therefore it is possible an issue affecting one system (message feeds, container issue etc) could be affecting the other. | ||
::*Similarly, all aSIST tools receive the same data. Therefore, if there is an issue with one tool there is likely to be issues with the others. | |||
::*All aSIST containers within Portainer should show as <b>running</b>. | ::*All aSIST containers within Portainer should show as <b>running</b>. | ||
= aSIST Containers = | |||
<b> Stephen to provide details </b> | |||
=What can go wrong?= | |||
The [[aSIST Support]] page is provided for system users detailing potential issues and initial steps they should take before contacting on-call support e.g. restarting browser, checking internet connection. | |||
However in the event the issue is not at their end, these flow charts detail suggested steps for the on-call technician. | |||
==System Lag Issue== | |||
May present as extensive TD Lag, or <i>Last Updated</i> not updating. | |||
::[[File: FC1.png|700px]] | |||
==Question Marks== | |||
A question mark is displayed if aSIST has been unable to match a service or it does not have a schedule. | |||
::[[File: asist_unmatched.png|350px]] | |||
::[[File: FC2.png|450px]] | |||
==Complete Failure== | |||
If it is not possible to access aSIST or Portainer then it is likely there is a server issue. | |||
::[[File: FC3.png|200px]] | |||
Revision as of 15:47, 24 February 2021
Key Facts
Things to note:
- aSIST runs on the 'acumen back-end'. Therefore it is possible an issue affecting one system (message feeds, container issue etc) could be affecting the other.
- Similarly, all aSIST tools receive the same data. Therefore, if there is an issue with one tool there is likely to be issues with the others.
- All aSIST containers within Portainer should show as running.
aSIST Containers
Stephen to provide details
What can go wrong?
The aSIST Support page is provided for system users detailing potential issues and initial steps they should take before contacting on-call support e.g. restarting browser, checking internet connection.
However in the event the issue is not at their end, these flow charts detail suggested steps for the on-call technician.
System Lag Issue
May present as extensive TD Lag, or Last Updated not updating.
Question Marks
A question mark is displayed if aSIST has been unable to match a service or it does not have a schedule.
Complete Failure
If it is not possible to access aSIST or Portainer then it is likely there is a server issue.
