Support: Difference between revisions
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During out-of-hours (23:00 to 07:00 Monday to Friday and from 23:00 Friday to 07:00 Monday), a support technician is available at any time should the need arise. | During out-of-hours (23:00 to 07:00 Monday to Friday and from 23:00 Friday to 07:00 Monday), a support technician is available at any time should the need arise. | ||
The duty support technician is currently: | |||
{| class="wikitable" | |||
!| Name | |||
!Job Title | |||
!Tel. | |||
!email | |||
|- | |||
|Simon Price | |||
|Senior Operations Interface Manager | |||
|07798 443443 | |||
|[mailto:simon.price@networkrail.co.uk simon.price@networkrail.co.uk] | |||
|- | |||
|} | |||
Revision as of 16:56, 2 July 2020
How do I access support?
In all instances, users should raise a support ticket at the dedicated Support Site.
On Call Support Technician
During out-of-hours (23:00 to 07:00 Monday to Friday and from 23:00 Friday to 07:00 Monday), a support technician is available at any time should the need arise.
The duty support technician is currently:
| Name | Job Title | Tel. | |
|---|---|---|---|
| Simon Price | Senior Operations Interface Manager | 07798 443443 | simon.price@networkrail.co.uk |