FAQ

The following table contains a list of frequently asked questions from acumen users.

Question	Response
How do I register for an account?	Complete the registration form available at https://acumen.tms-uk-rail.co.uk/register
I have forgotten my password, what do I do?	You can reset your password using the email address used to register the account at https://acumen.tms-uk-rail.co.uk/login, click on the 'forgot password' link.
One of my colleagues has left the company, do I need to do anything?	Yes! Inform the nominated route Super Users that this is the case; the acumen account will be deleted.
I can’t see any conflicts on the platform docker when I think there should be some.	Check the docker viewing preferences are set to show conflicts. If the problem persists, raise a ticket on acumen support. More information can be found here: Support.
A message is received to say the service cannot be re-planned.	This message should only appear if the train has already departed the docker location. If this failure message is displayed in any other circumstances, please raise an issue via the Support application.
A platform change has been made in DARWIN but acumen is not displaying this change.	Testing has been undertaken to confirm acumen displays the change as soon as this message is received. However, DARWIN batches messages before sending them to consuming systems. This means not all changes made in DARWIN will be seen straightaway. A user could choose to make the platform change in acumen so that it is aligned with DARWIN. Otherwise observations show that the platform change message is received by acumen when the train departs its origin location.
My screen configuration doesn't seem right / I can't read the text because it's pushed to the bottom of the screen.	Many enhancements have been made to the system to try and optimise all screen sizes however if accessing acumen on a low resolution laptop (NR laptop users) some issues can persist. To mitigate, users can try one or more of the following: click fn+F11 to go to full screen mode on Chrome browser zoom out to 80% on the desktop access Settings and change the scaling settings
How do I clear the browser cache following an upgrade?	Right click in an empty space on the docker to open the browser menu. Click on Inspect at the bottom of the menu. This will open a panel to the right. Now right click on the refresh button in the top left of the screen. Click the option to Empty Cache and Hard Reload. The Inspect panel can then be closed by clicking the [x] in the top right of the panel.